Privacy Policy

Last updated: April 2026

GTA Permits, operated by Sonder Meraki Inc. (“we,” “us,” or “our”), is committed to protecting the privacy of everyone who visits our website or contacts us about our services. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your data.

By using our website at gtapermits.ca, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

GTA Permits is a residential architectural firm serving homeowners and general contractors across Ontario. We provide building permit drawings, permit consulting, and related services. Our primary contact for privacy matters is:

Email: info@gtapermits.ca

2. What Information We Collect

We collect personal information in the following ways:

Information you provide directly

When you submit our contact form, you may provide your name, email address, phone number, municipality, project type, and a description of your project. This information is submitted voluntarily when you request a consultation or quote.

Information collected automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected through Google Analytics 4 (GA4) and Google Tag Manager (GTM) and is used in aggregate form to understand how visitors use our site.

Cookies

Our website uses cookies — small text files stored on your device — to support analytics and improve your experience. GA4 sets cookies to track session data and user behaviour anonymously. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for our services
• Communicate with you about your project
• Understand how visitors use our website and improve its performance
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling.

4. How We Store Your Information

Form submissions are received by email and may also be stored in a secure project management system or CRM (such as HubSpot or a similar platform) for the purpose of managing client communications. If we add any new tools that store your data, this policy will be updated to reflect that.

We retain your personal information only as long as necessary to provide our services or as required by applicable law. If you would like your information deleted, contact us at info@gtapermits.ca.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — third-party tools we use to operate our business (such as email platforms, CRM software, or analytics services), who are contractually required to protect your data
• Legal authorities — if required by law, court order, or government regulation

Any third-party tools we use are selected for their compliance with applicable privacy laws. Current tools include Google Analytics 4 and Google Tag Manager. We may add tools such as HubSpot, Close, or Mailchimp in the future, and will update this policy accordingly.

6. Third-Party Links

Our website may contain links to third-party websites, including our Google Business Profile and social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

7. Your Rights Under PIPEDA

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw consent for us to use your information (subject to legal and contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at info@gtapermits.ca. We will respond within 30 days.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. These include secure email transmission, access controls on any systems storing client data, and use of reputable third-party platforms with their own security practices.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@gtapermits.ca
Website: gtapermits.ca/contact